• Privacy policy

Privacy policy

Comprehensive Privacy and Data Stewardship Policy for Pixel And Packs

Effective Date: March 8, 2026 Last Updated: March 8, 2026 Entity: Pixel And Packs ("The Company," "We," "Us," or "Our") Primary Jurisdiction: Bensenville, Illinois, United States of America Digital Infrastructure: pixelandpax.com

1. Preamble and Formal Declaration of Intent

Pixel And Packs, maintaining its principal place of business at 477 W Irving Park, Bensenville, IL 60106, operates with an unwavering commitment to the principles of transparency, accountability, and digital integrity. This Privacy and Data Stewardship Policy serves as a legally binding framework governing the nexus between the Company and its patrons.

As we operate within the highly specialized and volatile markets of Trading Card Games (TCG), graded collectibles, and digital gaming assets, the preservation of data accuracy and consumer privacy is not merely a regulatory requirement but a foundational pillar of our business model. By accessing our physical storefront or utilizing our electronic commerce platform, you acknowledge that you have read, understood, and voluntarily consented to the rigorous data processing activities described herein.

2. Taxonomy of Collected Information

To provide an elite consumer experience, Pixel And Packs must systematically collect, categorize, and store specific data points. These are divided into the following sub-categories:

A. Explicitly Provided Personal Identifiable Information (PII)

This refers to information voluntarily surrendered by the User during account creation, point-of-sale transactions, or customer service inquiries. It includes:

  • Full Legal Nomenclature: For the purposes of identity verification and shipping.

  • Geographic Metadata: Including primary residential addresses, secondary shipping destinations, and validated billing addresses.

  • Electronic Communications Data: Primary and secondary email addresses used for transactional receipts, tracking notifications, and (where opted-in) marketing correspondence.

  • Telephonic Data: Phone numbers utilized for SMS order updates or verbal support via our dedicated line at 1-630-542-3839.

B. Automated Digital Telemetry and Behavioral Data

Upon accessing pixelandpax.com, our systems initiate the collection of non-human-readable data points via automated scripts, including:

  • Internet Protocol (IP) Address: Used for localized tax calculations and regional security firewalls.

  • Browser Fingerprinting: Including user-agent strings, browser versions, operating system architecture, and screen resolution to ensure the website renders correctly on your specific hardware.

  • Navigation Pathing: Real-time analysis of "clickstream" data, which monitors the sequence of pages visited, duration of stay on specific product listings (e.g., specific Raw vs. Graded cards), and the exit page.

C. Financial and Transactional Metadata

While Pixel And Packs adheres to Payment Card Industry Data Security Standards (PCI DSS), we retain specific metadata to facilitate long-term accounting and fraud mitigation:

  • Transaction Hash: Unique identifiers for every purchase.

  • Partial Instrument Data: The last four digits and expiration date of the payment method used, to assist in refund inquiries (where applicable) and identity verification.

3. Modalities of Data Utilization

The information harvested by Pixel And Packs is utilized through strictly defined functional channels:

  1. Contractual Fulfillment and Logistics: We utilize your PII to execute the purchase agreement. This involves the transfer of address data to third-party logistics (3PL) providers to ensure the physical delivery of collectibles to Bensenville or beyond.

  2. Market Integrity and Security: In the TCG industry, "chargeback" fraud and "swapping" are prevalent risks. We use historical transaction data and IP tracking to identify suspicious patterns, protecting our inventory and the community at large.

  3. Regulatory and Statutory Compliance: We maintain detailed records as required by the Illinois Department of Revenue and federal tax authorities. This ensures that all sales tax and corporate reporting are performed with absolute precision.

  4. Algorithmic Optimization: We utilize aggregated, anonymized behavioral data to determine which products (e.g., Sealed Packs vs. Graded Cards) are in high demand, allowing us to adjust our procurement strategies to better serve our customer base.

4. Specialized Provisions for TCG and Collectible Assets

The nature of Trading Card Game products—specifically Raw Cards, Graded Cards, and Sealed Products—requires a heightened level of data logging.

  • Video and Photographic Documentation: For high-value transactions conducted in person at 477 W Irving Park or shipped via our online portal, Pixel And Packs may maintain photographic or video records of the packing process. This data is linked to your customer profile to serve as an immutable record of the product's condition at the time of transfer.

  • Chain of Custody: Because all TCG sales are FINAL and not subject to return or exchange, we retain detailed logs of these transactions indefinitely to resolve any future disputes regarding provenance or authenticity.

5. Third-Party Disclosures and Data Prohibitions

Pixel And Packs operates under a Zero-Sale Data Mandate. We do not, under any circumstances, sell, lease, or trade your personal information to third-party marketing aggregates or data brokers. Disclosure is strictly limited to:

  • Essential Service Intermediaries: Entities such as Shopify, PayPal, Stripe, and major shipping carriers (USPS/UPS/FedEx) who require specific data fragments to complete the lifecycle of your order.

  • Legal and Law Enforcement Compulsion: We will disclose personal information only when presented with a valid warrant, subpoena, or court order from a judicial body with jurisdiction over Bensenville, IL, or when such disclosure is necessary to prevent physical harm or financial loss.

6. Data Security and Custodial Protocols

We employ a multi-layered security architecture to defend your data against unauthorized ingress:

  • Encryption: All data transmitted to and from pixelandpax.com is protected via Secure Socket Layer (SSL) technology with 256-bit encryption.

  • Administrative Safeguards: Access to customer PII is restricted to a "need-to-know" basis among Pixel And Packs staff.

  • Physical Security: Our physical infrastructure at the Bensenville location is monitored 24/7 to ensure that any local data storage remains uncompromised.

7. Consumer Rights and Administrative Recourse

Users of our services maintain the following rights regarding their digital footprint:

  • Right of Rectification: You may contact us at 1-630-542-3839 to correct any inaccuracies in your shipping or contact information.

  • Right of Erasure (Subject to Limitations): You may request the deletion of your account; however, please be advised that transactional data required for tax and legal compliance (particularly TCG final sales) will be retained for the duration required by law.

8. Amendments to this Policy

Pixel And Packs reserves the right to modify, append, or retract portions of this Privacy Policy at any time. Significant changes will be announced via a prominent notice on the homepage of pixelandpax.com. Continued use of our services following such changes constitutes an implicit acceptance of the revised terms.

9. Contact and Governance

For formal inquiries regarding this policy, or to exercise your data rights, please direct all correspondence to:

Pixel And Packs Data Privacy Officer 477 W Irving Park Bensenville, IL 60106

Phone: 1-630-542-3839

Official URL: pixelandpax.com